Intensive case management services are a key part of the continuum of mental health services and supports for people with serious mental illness. Intensive case management promotes independence and quality of life through the coordination of appropriate services and the provision of constant and on-going support as needed by the consumer.

The direct involvement of the consumer and the development of a caring, supportive relationship between the case manager and the consumer are integral components of the intensive case management process. Intensive case management is responsive to consumers’ multiple and changing needs, and plays a pivotal role in coordinating required services from across the mental health system as well as other service systems (developmental services, addictions).

Case managers fulfill a vital function for consumers by working with them to realize personal recovery goals. Case managers work to build a trusting and productive relationship with the consumer and to provide the support and resources that the consumer needs to achieve goals, stabilize his/her life and improve his/her quality of life.

CMHA/Peel offers case management through four programs:

Access to Recovery provides long-term intensive case management to people 16 years and over who have a serious and persistent mental illness. Clients must live in Brampton, Malton, Bolton or Caledon. The intake number is 905-451-2123. For more information, click here.

Mental Health and Justice Services may offer case management to clients after assessment by a Court Support Case manager. For more information, click here.

FACT Peel+ clients are usually youth, but the program serves people aged 16 to 45 who has experienced a first episode of psychosis. Referrals are accepted by a limited number of agencies. For more information, click here.

Housing And Support Peel (HASP) provides housing support to Peel residents 16 and over with a serious and persistent mental illness. CMHA/Peel provides ongoing supportive assistance to clients once they have been assessed and accepted by the program. For more information, click here.