Membership

Only clients who are members of CMHA/Peel Branch have borrowing privileges and the fees are shown below. You have to be at least 16 years old and must present valid identification and complete a membership form in order to become a member.

• Consumers - free
• Other Individuals - $20
• Families - $40
• Non-profit organizations - $50
• Corporate - $100

To join click here.

Borrowing

All material borrowed by the client will be recorded by staff. Non-members may use the library materials on the premises, but may not borrow materials.

Clients may borrow a maximum of five books, studies and reports for three weeks, or a maximum of two audiovisual items for one week. Reference materials may not be borrowed.

All material, with the exception of items on hold, may be renewed once. Items may be renewed over the telephone prior to the return date.

The client is responsible for all items borrowed under their name.

Reservations or Material “Holds”

A client may reserve items that are currently on loan. These items will be placed on a “Hold” list and the client will be notified by phone or email when they are available. The material will be placed in the “Reserved” bin, until the client who reserved it picks it up. If possible, arrangements may be made to pick up and return materials to a CMHA/Peel Branch site other than the Resource Centre.

If the client does not pick up the material within five (5) business days of receiving notification of its availability, or call to give a reason why, the hold will be released and the material will be free to be borrowed by others.

If you wish to reserve an item contact us at 905-451-2123 or info@cmhapeel.ca.

Returns

A client may return items to the Resource Centre during normal business hours. These hours are: Monday to Friday from 9 a.m. to 5:00 p.m. There is no after-hours drop-off box. Occasionally special arrangements can be made to drop the items off at another CMHA/Peel program.

All items are expected to be returned in the same good condition in which they were borrowed. Clients who damage material may have their borrowing privileges revoked.

Overdue Materials

When an item is overdue, the borrower will be contacted by phone or email and advised that their item is overdue. If the item is not returned as requested, a second notice, in writing, will be sent. The client’s borrowing privileges will be suspended. If the item is still not returned, the client will receive a third notice, a mailed letter, asking for the replacement value of the material. The client’s borrowing privileges will be revoked until such time as the item is either returned, or payment for the item is received.

Library Visits

Everyone is welcome to use the library during normal business hours. There is no appointment necessary.

Clients may view library videos and DVDs on the premises.

Photocopying library materials is permitted at current “per page” charges.

The Resource Centre library materials are catalogued by subject to aid in easy searches. The library uses ResourceMate software to maintain its collection.

All clients have the option to voluntarily complete a review of library materials and ResourceMate.

The entire facility is non-smoking and there is no eating allowed in the library.

Supervised internet use is allowed for the purpose of obtaining specific information regarding mental health issues/organizations. There may be a fee for printing from the internet. Inappropriate or unsupervised internet use is not permitted.

Noisy, disrespectful, violent and disruptive behaviour, including inappropriate language, is prohibited. Anyone who is seen as a threat or a nuisance will be asked to leave and may be banned from the Resource Centre.

All policies and procedures must be followed. Failure to do so may result in borrowing privileges being revoked and/or being banned from the Resource Centre. The Resource Centre will uphold and maintain respect and dignity for all clients, visitors and staff.