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The following are the benefits or changes that we
anticipate for our clients:
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Clients find support for the whole person, at
their own pace, starting where they are at (physically,
emotionally, mentally, spiritually)
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Clients’ basic needs are attended to
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Clients build community and provide support for
one another
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Clients gain skills to be self-supporting
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The SYSTEM grows in its awareness, ability to
respond, range of response, infrastructure.
Through organization-wide discussions in November
2005, we identified the above outcomes as possible for our clients
through their involvement with one or more programs of the Branch.
Encouraging clients to tell us about their experience means that
we understand better what difference the organization is making in
their lives, presumably an overall increase in the quality of
life. Furthermore, listening to clients helps us to determine the
meaning of “quality of life” and ensures that we assist them
appropriately. While it is important that we invest
our funding to serve as many individuals as possible, we have to
be aware of the quality of the impact. Outcomes are critical in
measuring this degree of success. It’s more important to serve a
smaller number of people well, than to serve many with little
impact. Front-line staff presented our work to the
Board of Directors and received a positive response. As
representatives of the Peel community, the Board’s endorsement
critically informs staff that we envision the impact as clients
desire it to be. We’re on track. |
